[{"data":1,"prerenderedAt":881},["ShallowReactive",2],{"docs.navigation":3,"docs.content.web-channel":317,"docs.section.channels":864,"docs.prevnext.web-channel":878},[4,46,100,137,171,232,239,258,275,292],{"id":5,"title":6,"position":7,"children":8},32,"Introduction",0,[9,13,17,22,27,32,36,41],{"id":10,"title":6,"slug":11,"position":7,"directory":12},34,"getting-started","introduction",{"id":14,"title":15,"slug":16,"position":7,"directory":12},35,"Quickstart guide","quickstart-guide",{"id":18,"title":19,"slug":20,"position":21,"directory":12},37,"What is a bot?","what-is-a-bot",3,{"id":23,"title":24,"slug":25,"position":26,"directory":12},39,"What is a data source?","what-is-a-data-source",4,{"id":28,"title":29,"slug":30,"position":31,"directory":12},38,"What is a channel?","what-is-a-channel",6,{"id":33,"title":34,"slug":35,"position":31,"directory":12},40,"What is a power-up?","what-is-a-power-up",{"id":37,"title":38,"slug":39,"position":40,"directory":12},33,"FAQ","faq",7,{"id":42,"title":43,"slug":44,"position":45,"directory":12},36,"Troubleshooting","troubleshooting",8,{"id":7,"title":47,"position":48,"children":49},"Bots",1,[50,54,58,62,66,70,74,77,81,84,87,92,96],{"id":21,"title":51,"slug":52,"position":7,"directory":53},"Bot advanced settings","bot-advanced-settings","bots",{"id":55,"title":56,"slug":57,"position":48,"directory":53},10,"Prompt engineering tips","prompt-engineering-tips",{"id":59,"title":60,"slug":61,"position":59,"directory":53},2,"Available models","available-models",{"id":63,"title":64,"slug":65,"position":21,"directory":53},13,"Widget customisation","widget-customisation",{"id":67,"title":68,"slug":69,"position":26,"directory":53},12,"Webhooks","webhooks",{"id":71,"title":72,"slug":73,"position":71,"directory":53},5,"Custom domains","custom-domains",{"id":26,"title":75,"slug":76,"position":31,"directory":53},"Bot 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sources",[104,109,113,117,121,125,129,133],{"id":105,"title":106,"slug":107,"position":7,"directory":108},25,"File","file-data-source","data-sources",{"id":110,"title":111,"slug":112,"position":7,"directory":108},28,"Notion","notion-data-source",{"id":114,"title":115,"slug":116,"position":59,"directory":108},30,"Website","website-data-source",{"id":118,"title":119,"slug":120,"position":21,"directory":108},31,"YouTube","youtube-data-source",{"id":122,"title":123,"slug":124,"position":26,"directory":108},29,"RSS","rss-data-source",{"id":126,"title":127,"slug":128,"position":71,"directory":108},27,"Manual","manual-data-source",{"id":130,"title":131,"slug":132,"position":88,"directory":108},24,"Data source best practices","data-source-best-practices",{"id":134,"title":135,"slug":136,"position":55,"directory":108},26,"Keeping your bot up to date","keeping-your-bot-up-to-date",{"id":138,"title":139,"position":26,"children":140},14,"Channels",[141,146,150,154,157,160,164,167],{"id":142,"title":143,"slug":144,"position":7,"directory":145},21,"Web","web-channel","channels",{"id":147,"title":148,"slug":149,"position":48,"directory":145},18,"Slack","slack-bot-channel",{"id":151,"title":152,"slug":153,"position":48,"directory":145},19,"Slack (V1 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basics","power-up-basics",{"id":189,"title":190,"slug":191,"position":7,"directory":179},60,"Use API Power-up","use-api-power-up",{"id":193,"title":194,"slug":195,"position":48,"directory":179},61,"Zapier Power-up","zapier-power-up",{"id":197,"title":198,"slug":199,"position":59,"directory":179},54,"Notion Power-ups","notion-power-ups",{"id":201,"title":202,"slug":203,"position":21,"directory":179},59,"Talk to a Human Power-up","talk-to-a-human",{"id":205,"title":206,"slug":207,"position":26,"directory":179},52,"Email Power-ups","email-power-up",{"id":209,"title":210,"slug":211,"position":71,"directory":179},57,"Send an email","send-email-power-up",{"id":213,"title":214,"slug":215,"position":55,"directory":179},58,"Slack Power-ups","slack-power-ups",{"id":217,"title":218,"slug":219,"position":78,"directory":179},50,"Discord Power-ups","discord-power-ups",{"id":221,"title":222,"slug":223,"position":67,"directory":179},48,"Bot-to-bot power-up","bot-to-bot-power-up",{"id":225,"title":226,"slug":227,"position":63,"directory":179},51,"Display power-ups","display-power-ups",{"id":229,"title":230,"slug":231,"position":138,"directory":179},56,"Power-up display modes","power-up-display-modes",{"id":233,"title":234,"position":71,"children":235},62,"Tasks",[236],{"id":237,"title":234,"slug":238,"position":7,"directory":238},63,"tasks",{"id":240,"title":241,"position":31,"children":242},64,"Teams",[243,246,250,254],{"id":244,"title":241,"slug":245,"position":7,"directory":245},65,"teams",{"id":247,"title":248,"slug":249,"position":48,"directory":245},66,"Inviting team members","teams-inviting",{"id":251,"title":252,"slug":253,"position":59,"directory":245},67,"Managing team members","teams-member-roles",{"id":255,"title":256,"slug":257,"position":21,"directory":245},68,"Transferring bots","teams-transferring-bots",{"id":259,"title":260,"position":31,"children":261},73,"Use cases",[262,267,271],{"id":263,"title":264,"slug":265,"position":7,"directory":266},76,"Build a support bot for your website","support-bot","use-cases",{"id":268,"title":269,"slug":270,"position":48,"directory":266},74,"Build an internal knowledge bot for your team","internal-knowledge-bot",{"id":272,"title":273,"slug":274,"position":59,"directory":266},75,"Build a lead capture bot for your website","lead-capture-bot",{"id":276,"title":277,"position":40,"children":278},69,"Usage and billing",[279,284,288],{"id":280,"title":281,"slug":282,"position":7,"directory":283},70,"How does billing work?","how-does-billing-work","usage-and-billing",{"id":285,"title":286,"slug":287,"position":7,"directory":283},72,"What are storage tokens?","what-are-storage-tokens",{"id":289,"title":290,"slug":291,"position":21,"directory":283},71,"What are message tokens?","what-are-message-tokens",{"id":293,"title":294,"position":45,"children":295},41,"Plans",[296,301,305,309,313],{"id":297,"title":298,"slug":299,"position":7,"directory":300},44,"Free","free-plan","plans",{"id":302,"title":303,"slug":304,"position":48,"directory":300},42,"Basic","basic-plan",{"id":306,"title":307,"slug":308,"position":59,"directory":300},46,"Standard","standard-plan",{"id":310,"title":311,"slug":312,"position":21,"directory":300},45,"Pro","pro-plan",{"id":314,"title":315,"slug":316,"position":26,"directory":300},43,"Enterprise","enterprise-plan",{"id":318,"title":143,"body":319,"description":855,"extension":856,"longTitle":857,"meta":858,"navigation":859,"path":860,"position":7,"seo":861,"stem":862,"__hash__":863},"docs\u002Fdocs\u002Fchannels\u002Fweb-channel.md",{"type":320,"value":321,"toc":836},"minimark",[322,329,334,342,350,357,363,367,373,379,382,389,396,400,403,406,428,431,434,440,447,451,454,460,486,490,493,500,506,510,513,527,532,569,575,579,582,588,601,606,613,616,620,623,629,633,640,646,652,656,678,683,687,690,695,701,704,710,714,717,720,725,729,732,735,737,749,761,768,774,778,784,787,793,803,829],[323,324,325],"callout",{},[326,327,328],"p",{},"The web channel is the default way to chat with your bot. Every bot you create has it enabled automatically - you can talk to your bot on its own Chat Thing page, or embed it on your website as a floating chat widget or an iframe (a way to display your bot directly inside a page on your site).",[330,331,333],"h2",{"id":332},"chatting-with-your-bot","Chatting with your bot",[326,335,336,337],{},"Every bot gets its own unique URL where you can start chatting straight away. This is also a great way to test your bot while you're setting it up. Your bot's URL will look something like this:\n",[338,339,341],"a",{"href":340},"\u002Fbots\u002F98c8bb01-129e-4459-b496-648f6601cd70","https:\u002F\u002Fchatthing.ai\u002Fbots\u002F98c8bb01-129e-4459-b496-648f6601cd70",[326,343,344,345,349],{},"You can find your bot's URL by clicking the ",[346,347,348],"strong",{},"Open Bot"," button on your bot's dashboard.",[326,351,352],{},[353,354],"img",{"alt":355,"src":356},"Bot dashboard showing the Open Bot button","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424883\u002Fdocs\u002Fweb-channel-open-bot-button.png",[326,358,359],{},[353,360],{"alt":361,"src":362},"Bot conversation on its unique chatthing.ai URL","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424880\u002Fdocs\u002Fweb-channel-bot-conversation.png",[330,364,366],{"id":365},"web-channel-settings","Web channel settings",[326,368,369,370,372],{},"To configure your bot's web channel, head to the ",[346,371,139],{}," tab on your bot's dashboard and click the settings icon on the web channel card. This opens a dedicated settings page where you can control theming, widget behaviour, audio, security, and more.",[326,374,375],{},[353,376],{"alt":377,"src":378},"Channels tab showing the web channel card with settings icon","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424882\u002Fdocs\u002Fweb-channel-channels-tab.png",[380,381,97],"h3",{"id":98},[326,383,384,385,388],{},"Require visitors to share their details before they can start chatting by turning on the ",[346,386,387],{},"pre-chat form",". You can configure the form fields and pipe the captured data to your systems via webhooks.",[326,390,391,395],{},[338,392,394],{"href":393},"\u002Fdocs\u002Flead-capture","Read the Lead capture guide",".",[380,397,399],{"id":398},"theming-your-bot","Theming your bot",[326,401,402],{},"Want your bot to match your brand? Turn on theming from the web channel settings using the theming toggle.",[326,404,405],{},"Once enabled, you can choose between light or dark mode and pick your colours:",[407,408,409,416,422],"ul",{},[410,411,412,415],"li",{},[346,413,414],{},"Primary colour"," - used for the send button and the bot's avatar background.",[410,417,418,421],{},[346,419,420],{},"Secondary colour"," - used for the user's avatar.",[410,423,424,427],{},[346,425,426],{},"Widget button colour"," - controls the look of the floating chat widget button.",[326,429,430],{},"You can also upload custom icons for the assistant and user avatars.",[326,432,433],{},"Standard, Pro & Enterprise plans can remove the Chat Thing branding too.",[326,435,436],{},[353,437],{"alt":438,"src":439},"Appearance and branding settings","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424892\u002Fdocs\u002Fweb-channel-settings-appearance.png",[326,441,442,443],{},"Here's an example of a bot with a red primary colour:\n",[353,444],{"alt":445,"src":446},"Themed bot with custom red primary colour","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773426105\u002Fdocs\u002Fweb-channel-themed-bot.png",[380,448,450],{"id":449},"widget-behaviour","Widget behaviour",[326,452,453],{},"These settings let you control what visitors can see and do in the chat widget.",[326,455,456],{},[353,457],{"alt":458,"src":459},"Widget behaviour settings","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424893\u002Fdocs\u002Fweb-channel-settings-widget-behaviour.png",[407,461,462,468,474,480],{},[410,463,464,467],{},[346,465,466],{},"Show bot name"," - Display the bot's name at the top of the chat widget.",[410,469,470,473],{},[346,471,472],{},"New chat button"," - Let visitors start a fresh conversation from within the widget.",[410,475,476,479],{},[346,477,478],{},"Share chat button"," - Let visitors copy a shareable link to their conversation.",[410,481,482,485],{},[346,483,484],{},"Persist chat"," - Keep conversations between sessions on the same device, so returning visitors pick up where they left off.",[330,487,489],{"id":488},"embedding-your-bot","Embedding your bot",[326,491,492],{},"You can add your bot to any website in two ways: as a floating chat widget, or as an iframe embedded directly into a page.",[326,494,495,496,499],{},"To get the embed code, click the ",[346,497,498],{},"Embed"," button on your bot's dashboard and follow the instructions there.",[326,501,502],{},[353,503],{"alt":504,"src":505},"Embedded bot widget on a website","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424887\u002Fdocs\u002Fweb-channel-embedded-widget.png",[380,507,509],{"id":508},"iframe-layout-options-full-width-centred","iframe layout options (full width & centred)",[326,511,512],{},"The iframe embed places your bot directly onto a page on your website. There are two layout options to choose from:",[407,514,515,521],{},[410,516,517,520],{},[346,518,519],{},"Full width"," - The chat interface stretches across the full width of the space you give it. Great for maximising screen space.",[410,522,523,526],{},[346,524,525],{},"Centred"," - The chat bubbles are centred within the frame, giving conversations a clean, focused feel - similar to apps like ChatGPT.",[528,529,531],"h4",{"id":530},"how-to-get-your-iframe-embed-code","How to get your iframe embed code",[533,534,535,542,548,555,563,566],"ol",{},[410,536,537,538,541],{},"Go to your bot's ",[346,539,540],{},"Overview"," page.",[410,543,544,545,547],{},"Click the ",[346,546,498],{}," button in the top right corner.",[410,549,550,551,554],{},"Scroll to the ",[346,552,553],{},"Embed as an iframe"," section.",[410,556,557,558,560,561,395],{},"Choose your layout using the toggle buttons - ",[346,559,519],{}," or ",[346,562,525],{},[410,564,565],{},"The embed code updates automatically when you switch layouts.",[410,567,568],{},"Click the copy icon, then paste the code into the HTML of your website.",[326,570,571],{},[353,572],{"alt":573,"src":574},"Embed dialog showing the iframe layout toggle","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424885\u002Fdocs\u002Fweb-channel-embed-dialog.png",[380,576,578],{"id":577},"first-message-preview","First message preview",[326,580,581],{},"You can show the bot's opening message as a small bubble above the chat widget - a nice way to invite visitors to start a conversation. The bubble appears after a delay that you set.",[326,583,584],{},[353,585],{"alt":586,"src":587},"Chat widget showing first message preview bubble","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773426103\u002Fdocs\u002Fweb-channel-first-message-preview.png",[326,589,590,591,593,594,597,598,395],{},"To set this up, go to the web channel settings, turn on ",[346,592,578],{},", set the ",[346,595,596],{},"Message preview delay",", and click ",[346,599,600],{},"Update settings",[326,602,603],{},[353,604],{"alt":605,"src":459},"Widget behaviour settings showing First Message Preview toggle",[323,607,610],{"title":608,"type":609},"Embed code updates automatically","info",[326,611,612],{},"When you change settings like theming, first message preview, or language, your embed code updates to match. If you've already embedded your bot, make sure to re-copy the snippet after making changes.",[326,614,615],{},"The message bubble follows your theming - it supports both dark and light modes based on your web channel settings.",[330,617,619],{"id":618},"dictation-spoken-responses","Dictation & spoken responses",[326,621,622],{},"Give your bot a voice! You can let users speak their questions and listen to the bot's replies read aloud - great for accessibility and a more natural chat experience.",[326,624,625],{},[353,626],{"alt":627,"src":628},"Advanced features settings showing Audio Input and Audio Output toggles","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424895\u002Fdocs\u002Fweb-channel-settings-advanced-features.png",[528,630,632],{"id":631},"how-it-works","How it works",[326,634,635,636,639],{},"When ",[346,637,638],{},"Audio Input"," is turned on, a microphone icon appears in the input bar. Users can click it to record their message, then tap the checkmark - their speech is converted to text, ready to send.",[326,641,635,642,645],{},[346,643,644],{},"Audio Output"," is turned on, a speaker icon appears next to each bot response. Clicking it reads the message aloud.",[326,647,648],{},[353,649],{"alt":650,"src":651},"Bot chat interface showing the microphone icon and speaker icon","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424881\u002Fdocs\u002Fweb-channel-bot-conversation-audio.png",[528,653,655],{"id":654},"how-to-turn-on-voice-features","How to turn on voice features",[533,657,658,669,672],{},[410,659,660,661,664,665,668],{},"In the web channel settings, scroll to find the ",[346,662,663],{},"Audio input"," and ",[346,666,667],{},"Audio output"," toggles.",[410,670,671],{},"Turn on one or both.",[410,673,674,675,677],{},"Click ",[346,676,600],{}," to save.",[326,679,680],{},[353,681],{"alt":682,"src":628},"Audio Input and Audio Output toggle configuration",[330,684,686],{"id":685},"password-protection","Password protection",[326,688,689],{},"By default, anyone with the link can access your bot. If your bot has access to sensitive information, you can add a password so only the right people can use it.",[326,691,692,693,395],{},"To set this up, turn on password protection in the web channel settings, enter your chosen password, and click ",[346,694,600],{},[326,696,697],{},[353,698],{"alt":699,"src":700},"Password protection settings with toggle and password field","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773426106\u002Fdocs\u002Fweb-channel-settings-password-protection.png",[326,702,703],{},"When someone visits your bot, they'll be asked for the password before they can chat.",[326,705,706],{},[353,707],{"alt":708,"src":709},"Password prompt shown when visiting a password-protected bot","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424889\u002Fdocs\u002Fweb-channel-password-prompt.png",[330,711,713],{"id":712},"spam-protection","Spam protection",[326,715,716],{},"If you're getting unwanted messages through your embedded bot, you can turn on spam protection. This adds a quick verification check (powered by Cloudflare Turnstile) that asks suspicious visitors to prove they're human before they can send messages.",[326,718,719],{},"We'd recommend leaving this off unless you're actually seeing spam - it adds an extra step for genuine visitors.",[326,721,722],{},[353,723],{"alt":724,"src":628},"Advanced features settings including Spam Protection toggle",[330,726,728],{"id":727},"language","Language",[326,730,731],{},"You can set the language for the chat widget's buttons, placeholders, and other interface text using the language selector in the web channel settings.",[326,733,734],{},"Supported languages: English, German, Spanish, French, Italian, Japanese, Chinese, Greek, Polish, and Dutch.",[330,736,72],{"id":73},[326,738,739,740,744,745,748],{},"Custom domains let you serve your bot from a URL you control - like ",[741,742,743],"code",{},"chat.yourcompany.com"," - instead of the default ",[741,746,747],{},"embed.chatthing.ai",". This gives your visitors a fully branded experience.",[323,750,753],{"title":751,"type":752},"Paid addon required","warning",[326,754,755,756,760],{},"Custom domains are available as a paid addon. You can purchase the Custom Domain addon from your ",[338,757,759],{"href":758},"\u002Fapp\u002Fbilling","billing page",". Each addon provides one custom domain slot across your team.",[326,762,763,764,395],{},"For full setup instructions, see the ",[338,765,767],{"href":766},"\u002Fdocs\u002Fcustom-domains","Custom Domains documentation",[326,769,770],{},[353,771],{"alt":772,"src":773},"Custom domains settings","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773424898\u002Fdocs\u002Fweb-channel-settings-custom-domains.png",[330,775,777],{"id":776},"advanced-sdk-features","Advanced SDK features",[323,779,781],{"title":780,"type":609},"This section is for developers",[326,782,783],{},"The features below use the Chat Thing SDK (Software Development Kit) - a set of tools that let developers customise how the bot behaves on their website. If you're not comfortable with code, you can safely skip this section.",[326,785,786],{},"If you're embedding your bot as a chat widget, you can turn on advanced SDK features for deeper integration between the bot and your website. These are off by default.",[323,788,790],{"title":789,"type":752},"Security consideration",[326,791,792],{},"Turning on advanced SDK features allows code running on the webpage where your bot is embedded to change the bot's behaviour - including overriding its instructions. Only enable this if you control the page where the bot is embedded.",[326,794,795,796,798,799,802],{},"When the ",[346,797,777],{}," toggle is turned on, the following become available via the ",[741,800,801],{},"window.chatThing"," SDK:",[407,804,805,811,817,823],{},[410,806,807,810],{},[346,808,809],{},"Extend context"," - Pass extra information (page details, custom data, or content) to the bot so it can tailor responses to what the visitor is looking at.",[410,812,813,816],{},[346,814,815],{},"Override system message"," - Replace the bot's instructions entirely with custom ones for specific pages or situations.",[410,818,819,822],{},[346,820,821],{},"Extend system message"," - Add extra instructions to the bot's existing ones without replacing them.",[410,824,825,828],{},[346,826,827],{},"Register client-side power-ups"," - Create custom tools the bot can trigger on the page, like adding items to a cart or navigating to a different page.",[326,830,831,832,395],{},"For full API documentation and code examples, see the ",[338,833,835],{"href":834},"\u002Fdocs\u002Fsdk","SDK documentation",{"title":837,"searchDepth":59,"depth":59,"links":838},"",[839,840,845,849,850,851,852,853,854],{"id":332,"depth":59,"text":333},{"id":365,"depth":59,"text":366,"children":841},[842,843,844],{"id":98,"depth":21,"text":97},{"id":398,"depth":21,"text":399},{"id":449,"depth":21,"text":450},{"id":488,"depth":59,"text":489,"children":846},[847,848],{"id":508,"depth":21,"text":509},{"id":577,"depth":21,"text":578},{"id":618,"depth":59,"text":619},{"id":685,"depth":59,"text":686},{"id":712,"depth":59,"text":713},{"id":727,"depth":59,"text":728},{"id":73,"depth":59,"text":72},{"id":776,"depth":59,"text":777},"Chat with your bot on Chat Thing, or embed it on your website as a widget or iframe.","md",null,{"nextPage":149},true,"\u002Fdocs\u002Fchannels\u002Fweb-channel",{"title":143,"description":855},"docs\u002Fchannels\u002Fweb-channel","-iQMPP4TPXSO_Tb56MmA5yBQinmSTgQLRkpKDPd3rEU",{"id":865,"title":139,"body":866,"description":837,"extension":856,"longTitle":857,"meta":873,"navigation":859,"path":874,"position":26,"seo":875,"stem":876,"__hash__":877},"docs\u002Fdocs\u002Fchannels\u002F_index.md",{"type":320,"value":867,"toc":871},[868],[869,870,139],"h1",{"id":145},{"title":837,"searchDepth":59,"depth":59,"links":872},[],{},"\u002Fdocs\u002Fchannels\u002F_index",{"title":139,"description":837},"docs\u002Fchannels\u002F_index","zhRufVO10PLybyFEU7F8tqFTCYf5l2m3l5yiEgm0nfE",{"prev":879,"next":880},{"title":135,"slug":136,"position":55,"directory":108},{"title":148,"slug":149,"position":48,"directory":145},1780676217485]